I have worked in the Public, Private and Charity Sectors. I am particularly skilled at helping individuals and small and medium-sized businesses (SMBs) to understand the key aspects of change and the processes to engagement to achieve that change.
I am PRINCE 2 accredited, with over 20 years’ experience working in the Financial Industry and 15 years’ Project Management experience. Having worked across various industries and charity organisations, I understand the challenges in recognising the need for change and how to best implement that change, whilst bringing your staff with you. I am skilled in Stakeholder Management and Engagement and how to best hear the voice of staff, residents and people who use services.
Working for Railtrack as the Programme Office Manager, I managed all functional areas within the programme office supporting the delivery of a programme of work with a budget of £54m and over 100 staff. I also worked for NatWest Bank for 15 years, engaged in customer service roles, debt recovery, business analysis and project management on a wide range of projects. In addition, I have worked for both National and Local Charities, I have undertaken Business and Quality reviews, and developed networks and partnerships with over 180 community groups.
In addition, I manage a team of volunteers for a local organisation, for which I have developed a 10-month programme of delivery for approximately 80 young children. Engaging and utilising volunteers is a key aspect to be considered particularly in small businesses. I am also a trustee of a local charity, so am skilled in all aspects of charity governance.
Talk to me about how we can help you to engage with your clients, staff and stakeholders to ensure future service delivery to meet the needs of your clients and staff.